How long will it take to get my order?
5 days in processing and shipping will vary from overnight to ground. Average is 5-7 days

Do you offer custom pieces?
Yes, please email support@woodproper.com for more information.

What is your product guarantee?
Our 90-day guarantee warrants that products do not contain manufacturing defects, and, if the product fails due to a manufacturing defect during the 90 day time period, we will replace the product equal to the value of the failed product. Wood Proper reserves the right to investigate the claim and determine whether or not the failed product is covered by our guarantee.

How do I know that you received my order, and how do I obtain a receipt?
Once you have submitted your order, an order confirmation containing your final order total, link to shipment status, billing, contact and shipment information will be emailed to you.

What if I didn’t receive my order confirmation?
If you haven’t received your order confirmation email, please check your junk email folder or spam filter. If still no luck, just shoot us an email at support@woodproper.com.

May I make a correction to my order after it has been submitted?
Our orders go into processing fairly quickly after being placed. If this issue does occur please contact us immeditioly at support@woodproper.com.

What is your cancellation policy?
You can find our cancellation policy in our Terms of Sale.

What is your turnaround time?
You can receive your order as soon as 48 hours, but any orders placed after 2 PM (EST) will count as an order for the next day. When you’re checking out you can pick when to receive your order, but the delivery options will vary based on the quantity of your order and what you order.

Is there any way to put a rush on my order?
Yes at checkout you may choose overnight delivery

How do I track my order?
You may check the status of your order by clicking on the link in your order confirmation email.

My product contains a defect or is damaged, what can be done?
If the product is damaged and / or contains manufacturing defects when you receive your order, please contact customer support at support@woodproper.com within 24 hours.

May I use a credit card with someone else’s name?
For security purposes, the billing address entered on the site must match the address on file for the credit or debit card used.

What types of payment do you accept?
We accept Visa, MasterCard and Amex. Apple Pay, Android and PayPal coming soon.

What is your refund policy?
For our refund policy, please see our Terms of Sale.

Do you offer any discounts?
For large orders of 10 or more signs please contact us at support@woodproper.com.